J Gitomer Quotes & Sayings

Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end. — Jeffrey Gitomer

The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process. — Jeffrey Gitomer

Sales is survival, the best-prepared are most likely to survive. — Jeffrey Gitomer

One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW? — Jeffrey Gitomer

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking. — Jeffrey Gitomer

Every single person in every single company is either in sales or affects sales. Every single person in every single company is either in service or affects service. — Jeffrey Gitomer

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence — Jeffrey Gitomer

You can't trust others unless you trust yourself. — Jeffrey Gitomer

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy. — Jeffrey Gitomer

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought. — Jeffrey Gitomer

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that? — Jeffrey Gitomer

If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned. — Jeffrey Gitomer

Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process. — Jeffrey Gitomer

The reason you have to say "Trust me" is that you haven't earned it and are forced to ask for it - BAD MOVE. — Jeffrey Gitomer

People don't like to be sold, but they love to buy. — Jeffrey Gitomer

Courage is a self-inflicted quality that gains momentum every time you try it. — Jeffrey Gitomer

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control. — Jeffrey Gitomer

Resilience is not what happens to you. It's how you react to, respond to, and recover from what happens to you. — Jeffrey Gitomer

The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most. — Jeffrey Gitomer

A person who seems to have all of the answers, usually isn't listening. — Jeffrey Gitomer

Trust is not spoken, Trust is a feeling. — Jeffrey Gitomer

Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example. — Jeffrey Gitomer

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude. — Jeffrey Gitomer

Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them? — Jeffrey Gitomer

If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it. — Jeffrey Gitomer

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? — Jeffrey Gitomer

Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't. — Jeffrey Gitomer

The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it. — Jeffrey Gitomer

The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor. — Jeffrey Gitomer

Trust is not a request, Trust is earned. — Jeffrey Gitomer