Gitomer Quotes & Sayings

Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end. — Jeffrey Gitomer

To be a great leader of people - inspire them to follow you, not your rules. — Jeffrey Gitomer

Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY. — Jeffrey Gitomer

The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process. — Jeffrey Gitomer

Sales is survival, the best-prepared are most likely to survive. — Jeffrey Gitomer

Failure is not about insecurity. It's about lack of execution. — Jeffrey Gitomer

One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW? — Jeffrey Gitomer

The deeper your belief, the deeper your pockets. — Jeffrey Gitomer

Don't dwell on the problem; concentrate on the solution. — Jeffrey Gitomer

My readers and my audiences have turned into my followers. They are more than interested in what I have to say in the subjects of sales, loyalty, attitude, networking, business social media, and becoming a trusted advisor. — Jeffrey Gitomer

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours. — Jeffrey Gitomer

Selling is a natural skill. It's developed as a child. You may know it as persuasion. — Jeffrey Gitomer

Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view ... Being honest with yourself is more difficult because you only have to justify it in private where no one can see it. — Jeffrey Gitomer

Great salespeople are relationship builders who provide value and help their customers win. — Jeffrey Gitomer

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second — Jeffrey Gitomer

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking. — Jeffrey Gitomer

problems, your challenges, your obstacles, your goals, and your ideas in writing. Make small lists such as a: To-do list. Everything you need to do, big and small. To-call list. Everyone you need to call, major and minor. To-get over list. Baggage in your life, empty and full. To-resolve list. Things that need decision or resolution. To-pay list. All matters of money you think about, paid and unpaid. — Jeffrey Gitomer

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company. — Jeffrey Gitomer

Take more chances than you dare. You'll make more sales than you expect. That's the formula. — Jeffrey Gitomer

If you want to be the best salesperson, first you must be the best person. — Jeffrey Gitomer

You cannot buy trust at any price. But slowly, over time, you can build it for free. — Jeffrey Gitomer

Testimonials are the BEST way to beat down the price objection and win the sale. — Jeffrey Gitomer

Prepare to win, or lose to someone who is. — Jeffrey Gitomer

Every single person in every single company is either in sales or affects sales. Every single person in every single company is either in service or affects service. — Jeffrey Gitomer

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character. — Jeffrey Gitomer

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence — Jeffrey Gitomer

You can't trust others unless you trust yourself. — Jeffrey Gitomer

If you look deep inside trust, you'll find truth. — Jeffrey Gitomer

The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes. — Jeffrey Gitomer

One legislator accused me of having a 19th century attitude on law and order. That is a totally false charge. I have an 18th century attitude. That is when the Founding Fathers made it clear that the safety of law abiding citizens should be one of government's primary concerns. — Jeffrey Gitomer

If you want or need to move, move with a winning record of success, move with a plan, and move to something you love. — Jeffrey Gitomer

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service. — Jeffrey Gitomer

How friendly are your companies' first words? Just try this ... start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'. — Jeffrey Gitomer

The end of laughter is followed by the height of listening." - Jeffrey Gitomer — David Nihill

The best way to learn how to become trustworthy is to study other trustworthy people. — Jeffrey Gitomer

Random acts of kindness and the desire to do the best job possible lead to trust. — Jeffrey Gitomer

Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years. — Jeffrey Gitomer

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought. — Jeffrey Gitomer

Positive attitude is the foundation of your life - and the determining factor of your ability to serve. — Jeffrey Gitomer

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response. — Jeffrey Gitomer

Rules are in every company for everyone to follow. Eh, except salespeople.
Jeffrey Gitomer — Jeffrey Gitomer

Your YES! Attitude is permission... A YES! Attitude is your ability to think, listen, speak, and react in a positive way. Your YES! Attitude is permission... To see the good in things, not the bad. To see how to make bad things good. To see the opportunity and the resolve when an obstacle faces you. To see things from the what is right side, not the what is wrong side. To treat others the way you want to be treated. To encourage others when they need support. To never let the negative things affect you for more than five minutes. To (almost) never have a "bad day." To have something nice or humorous to say. To be internally happy. To work at maintaining your attitude every day. — Jeffrey Gitomer

Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you? — Jeffrey Gitomer

It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters. — Jeffrey Gitomer

Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often. — Jeffrey Gitomer

When you hear bosses talk about their best salespeople, they often refer to them as rock stars. It's the highest praise your boss can give someone on your team. — Jeffrey Gitomer

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward. — Jeffrey Gitomer

Humor can give you the edge you are looking for. — Jeffrey Gitomer

Most people will not do the hard work it takes to make success easy. Don't be like most people. — Jeffrey Gitomer

Several national tests have revealed the following startling statistics about why salespeople fail ... 15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude. — Jeffrey Gitomer

Positive mental attitude is determined by you. Not others. — Jeffrey Gitomer

Make everyday as productive as the day before you go on vacation. — Jeffrey Gitomer

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you. — Jeffrey Gitomer

What is the image you have of yourself? — Jeffrey Gitomer

The secret to sucessful customer service starts with YES! — Jeffrey Gitomer

People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve — Jeffrey Gitomer

Friendly makes sales - and friendly generates repeat business. — Jeffrey Gitomer

Price is not a consideration when a personal relationship exists. — Jeffrey Gitomer

Failure is an event, not a person. Think of failure as 'it' and not 'me'. — Jeffrey Gitomer

Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example. — Jeffrey Gitomer

If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned. — Jeffrey Gitomer

Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process. — Jeffrey Gitomer

The reason you have to say "Trust me" is that you haven't earned it and are forced to ask for it - BAD MOVE. — Jeffrey Gitomer

People don't like to be sold, but they love to buy. — Jeffrey Gitomer

Courage is a self-inflicted quality that gains momentum every time you try it. — Jeffrey Gitomer

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control. — Jeffrey Gitomer

Resilience is not what happens to you. It's how you react to, respond to, and recover from what happens to you. — Jeffrey Gitomer

The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most. — Jeffrey Gitomer

A person who seems to have all of the answers, usually isn't listening. — Jeffrey Gitomer

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy. — Jeffrey Gitomer

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that? — Jeffrey Gitomer

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude. — Jeffrey Gitomer

If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it. — Jeffrey Gitomer

Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't. — Jeffrey Gitomer

The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it. — Jeffrey Gitomer

The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor. — Jeffrey Gitomer

Trust is not a request, Trust is earned. — Jeffrey Gitomer

Trust is not spoken, Trust is a feeling. — Jeffrey Gitomer

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? — Jeffrey Gitomer

Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them? — Jeffrey Gitomer

The chief executive officer is also the chief sales officer. He or she is responsible for the success of the company and making a profit. The closer the CEO is to the everyday selling process, bringing in business, the more successful the company will become. — Jeffrey Gitomer

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth. — Jeffrey Gitomer

Memorable customer service can only take place in a human-to-human situation. — Jeffrey Gitomer

The secret to climbing up is to put your heart into your work. — Jeffrey Gitomer

Leads to relationship. That's not the life cycle, that's the life cycle of sales. — Jeffrey Gitomer

Change is not a four letter word ... but often your reaction to it is! — Jeffrey Gitomer

Your job is to meet the right people and read the right books. — Jeffrey Gitomer

When you employ HUMOR, you create a friendly, relaxed buying atmosphere. — Jeffrey Gitomer

Go to humorous events at comedy clubs and watch laughable movies. — Jeffrey Gitomer

Attitude drives actions. Actions drive results. Results drive lifestyles. That's a quote from America's business philosopher, Jim Rohn. — Jeffrey Gitomer

Next time someone tells you 'never,' remember that means 'not for at least one hour.' — Jeffrey Gitomer

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV. — Jeffrey Gitomer

Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa. — Jeffrey Gitomer

It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And it always has been. — Jeffrey Gitomer

If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby! — Jeffrey Gitomer

buying from. 4. I perceive a value in the product that I am purchasing. — Jeffrey Gitomer

Your character holds the key to your trustworthiness. — Jeffrey Gitomer

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles. — Jeffrey Gitomer

You can't be a winner if you're a whiner ... wiener. — Jeffrey Gitomer

If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune! — Jeffrey Gitomer