Quotes & Sayings About Difficult Customers

Objections #4 and #5 ("I can wait" / "it's too difficult") are best addressed via Education-Based Selling. Often, your prospects haven't fully realized they have a problem, particularly in the case of Absence Blindness (discussed later). If the business doesn't realize it's losing $10 million in the first place, it's difficult to convince them that you can help. The best way to get around this is to focus your early sales efforts on making your customers smarter by teaching them what you know about their business, then helping them Visualize what their involvement would look like if they decide to proceed. — Josh Kaufman

It's not an effort contest, it's an art contest. As customers, we care about ourselves, about how we feel, about whether a product or service or play or interaction changed us for the better. Where it's made or how it's made or how difficult it was to make is sort of irrelevant. That's why emotional labor is so much more valuable than physical labor. Emotional labor changes the recipient, and we care about that. Soft — Seth Godin

Why do customers (and that includes you and me) find it so difficult to recall more than a couple of occasions when they felt that they were treated exceptionally by the salespeople who dealt with them? — Chris Murray

Here's a tip for all you aspiring young comics: Don't beat up the customers. It is very difficult to get laughs from an audience when you've actually drawn blood from one of their number. It kills the mood. — Craig Ferguson

It is difficult to see the souls within the women who stand along the streets to claw for their customers like zombies in a haunted house. We overlook the fact that they are zombies. Their key to maintain a physical life was likely an emotional death. — Maggie Young

One day, the Devil decided to go out of business. His tools, therefore, being for sale, were put on display; and Malice, Jealousy, and Pride were soon recognized by most of his prospective customers. There was one worn, tiny wedge-shaped tool bearing the highest price, however, which seemed difficult to identify. "What is that?" someone asked. "I can't quite place it." "Oh that!" Satan answered. "That is Discouragement. It is my most valuable tool. With it I can open many hearts, since so few people know that it belongs to me." — James Keller

We see a lot of feature-driven product design in which the cost of features is not properly accounted. Features can have a negative value to customers because they make the products more difficult to understand and use. We are finding that people like products that just work. It turns out that designs that just work are much harder to produce that designs that assemble long lists of features. — Douglas Crockford

Moderates in every faith are obliged to loosely interpret (or simply ignore) much of their canons in the interests of living in the modern world. No doubt an obscure truth of economics is at work here: societies appear to become considerably less productive whenever large numbers of people stop making widgets and begin killing their customers and creditors for heresy. The first thing to observe about the moderate's retreat from scriptural literalism is that it draws its inspiration not from scripture but from cultural developments that have rendered many of God's utterances difficult to accept as written. — Sam Harris

Search is the means through which we navigate the Web. If your business is not visible in search it is difficult for it to be found by your customers. Search, above all else, is marketing, and it is undergoing a massive change. — David Amerland

I do my own analysis on the teams I am refereeing. I will know some of the personalities, the players who could be difficult customers in a scrum situation, the ones I am going to have to really work hard on early in the game to get what I want. — Alan Lewis

The challenge will be to get the big corporate customers giving them their business, but it might be difficult in reality. — Chris Avery

Corporate America cannot afford to remain silent or passive about the downward spiral we are undergoing. It cannot turn a blind eye to how difficult the experience of life is for so many of their customers. — Simon Mainwaring

When the economy is difficult, people care a great deal about the things they spend their money on. Customers have come to understand that Apple's products aren't priced high - they're priced on the value of what we build into them. — Phil Schiller

The big challenge with Internet financial services has been that it's very difficult to get large numbers of customers to sign up for your service. — Peter Thiel

It is our reaction that creates stress and this we can change"
This book will start you on a journey that will give you the ability to handle
any difficult customer with ease. In order to feel no stress we all have to go through many instances of being stressed, so we can learn one step at a time to be free of it. — Keith H. Maitland