Quotes & Sayings About Customers Service

Delta's plan to upgrade JFK facilities will improve our customers' travel experience and make it more efficient and enjoyable to travel through one of the world's premier international gateways. Our customers should make no mistake that Delta is committed to New York and that this summer's expansion at JFK is an important step in offering enhanced service to customers in most every direction we serve from New York City. — Jim Whitehurst

One study by the Forum Corporation in Boston showed that 70 percent of customers leave because of poor service and only 15 percent because of price or product quality. — Stephen Spinelli Jr.

Far too many managers have lost sight of the basics, in our opinion: quick action, service to customers, practical innovation, and the fact that you can't get any of these without virtually everyone's commitment. — Tom Peters

If you were a customer, would you come back to buy your products or services? — Ron Kaufman

You know, young lady, it wouldn't hurt you to smile at your customers and thank them when they offer you their coupons. I don't think I've ever had such poor customer service. I don't have to shop here, especially with this kind of attitude. She was working herself up into a rage, her expression full of self-righteous indignation. — Rose Wynters

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem. — Ron Kaufman

Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back. — J.W. "Bill" Marriott Jr.

When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good. — Zhang Jindong

If you take the approach of "earning" your customers' business every day and treating them well, they're less likely to try someone else. — Marilyn Suttle

Let your imagination soar. What you can do for customers is more than you see today. — Ron Kaufman

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude. — Simon Mainwaring

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say. — Karen Elson

Silent customers can be deadly. Encourage them to complain. — Ron Kaufman

One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today's customers, the one that has serious consequences for businesses is this - today's customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today's consumer expects to be part of the conversation about the product and/or service on offer. Today's customer does not want to be fed with advertisements. Collaboration is what excites today's customer. — J. N. HALM

In response, BEA launched an innovative program to put the company's experts at the heart of its best customers' IT organizations. BEA created Global Service Executives (GSEs) who were responsible for all services across education, consulting, and support. A portion of their compensation was based on customers' ongoing success and full utilization of all purchased products. In addition, a client architect was placed on-site at strategic accounts, reporting to the customer's CIO. These roles were in position to see customers' needs from the inside and to help customers create strategy and road maps. Use proactive services to extend — Lilia Shirman

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are. — Jack Welch

Customers don't just want another cool product or service, they want to have an experience worth sharing — Bernard Kelvin Clive

Customer Romance does not just happen; neither is it dependent on just providing product or service for customers, nor is it a puzzling set of practices. Rather, it occurs as a result of a deliberate, thoughtful plan of action. Companies that are known to provide the best customer experiences have philosophies that guide them to take actions their competitors do not even dream of. — J. N. HALM

Never leave your customers wondering. — Kevin Stirtz

The relationship between nurturance and moral self-interest can be seen most clearly in nurturant forms of business practice. It involves the humane treatment of employees, the creation of a safe and humane workplace, social and ecological responsibility, fairness in hiring and promotion, the building of a work community, the development of excellent communication between employees and management and between the company and its customers, opportunities for employee self-development, a positive role in the larger community, scrupulous honesty, a regard for one's customers and for the public, and excellent customer service. Policies such as these have increased the productivity and success of many businesses. They are models of how Nurturant Parent morality can function to help businesses be successful and to allow owners, investors, and employees to seek their self-interest within this moral system. Moral — George Lakoff

Never close your circle. We all have room for growth. Every person you meet is not out to destroy you. Blessings can come from connecting with the right people. That's why wireless service providers are always accepting new customers. When you set limits on your relationships, you block the possibility of gaining new opportunities. So instead of closing your circle, screen those you let in it. — Bianca McCormick-Johnson

You have to have a product or service that offers customers a unique advantage over the competition. Some people think it has to be price, but only one person can have the lowest price, and the person with the lowest price isn't necessarily the most successful. — Cameron Johnson

Having the ability to be brutally honest with yourself is the greatest challenge you face when creating a business model. Too often we oversell ourselves on the quality of the idea, service, or product. We don't provide an honest assessment of how we fit in the market, why customers will buy from us, and at what price. — Mark Cuban

Those who deal with customers on a regular basis should be circumspect whenever they open their "traps." It is better not to say anything at all than to say, and later, pay! — J. N. HALM

Customers expect richer experiences when they come into contact with our brands and richer experiences come from having rich dialogue. Businesses that refuse to become more open to rich dialogues with their customers will be punished badly. Businesses that are keen on only feeding customers with information without opening channels for customer feedback will soon find themselves left behind. Survival in these times calls for rich dialogue for richer experiences. — J. N. HALM

When the functionality of a product or service overshoots what customers can use, it changes the way companies have to compete. When the product isn't yet good enough, the way you compete is by making better products. In order to make better products, the architecture of the product has to be interdependent and proprietary in character. — Clayton Christensen

Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors. — Robert Spector

If you're a company, my advice is to remember that you can't have it both ways. You can't treat your customers like family one moment and then treat them impersonally - or, even worse, as a nuisance or a competitor - a moment later when this becomes more convenient or profitable. — Dan Ariely

Our tenants now are companies like Uber, the taxi service, Meituan, China's version of Groupon - and a large number of startups. These companies operate in a modern way, just like their customers: They go on the Internet, look for an offer and take it. — Zhang Xin

Being a mercenary, though ... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.
Even the people you're paid to shoot at?
Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon — Howard Tayler

The right measure is not how many customers you've got, but how closely you hold them. — Ron Kaufman

I worked at Sears in the Woodfield Mall as a gift wrapper. I'm actually a great gift wrapper, and the customers were so nice to me. I was only 16, and eventually Sears put me in customer service because I was so friendly. — Sherri Shepherd

Customer service. That is what it means. — Jon Jones

For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time. — Natalie Massenet

Innovation within services like CompuServe took place at the center of the network rather than at its fringes. PCs were to be only the delivery vehicles for data sent to customers, and users were not themselves expected to program or to be able to receive services from anyone other than their central service provider. CompuServe depended on the phone network's physical layer generativity to get the last mile to a subscriber's house, but CompuServe as a service was not open to third-party tinkering. — Jonathan L. Zittrain

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers. — Tony Hsieh

Good customers want good quality service. Great customers want it even more. — Ron Kaufman

Well, getting all the education and the practical experience. And then having the patience to do it day in and day out. Day in and day out. It's not easy, let me tell you that. It's like the restaurateur serving great food every meal. It's not easy. But that's how you make a great restaurant. That's how you make a great car dealership. Service every day. You can't miss the ball. You've gotta hit the ball out of the park every day. With service. And the same with technology. In our lifetime, we've seen many companies go in the tank because they weren't able to innovate. Or actually, they didn't figure out a product or service that really served the customer well. They lost their customers. Never lose a customer. Figure that one out. — Anthony Robbins

Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart. — J. N. HALM

Prime would eventually justify its existence. The service turned customers into Amazon addicts who gorged on the almost instant gratification of having purchases reliably appear two days after they ordered them. Signing up for Amazon Prime, Jason Kilar said at the time, "was like going from a dial-up to a broadband Internet connection. — Brad Stone

Customer service was my number one priority. A lot of people run their businesses like their customers are dummies. This is a mistake. If you're just out to take their money, they know it. But if you genuinely care about what you're doing, they will respond. — Sophia Amoruso

By treating patients like customers, as nurse Amy Bozeman pointed out in a Scrubs magazine article, hospitals succumb to the ingrained cultural notion that the customer is always right. "Now we are told as nurses that our patients are customers, and that we need to provide excellent service so they will maintain loyalty to our hospitals," Bozeman wrote. "The patient is NOT always right. They just don't have the knowledge and training." Some hospitals have hired "customer service representatives," but empowering these nonmedical employees to pander to patients' whims can backfire. Comfort is not always the same thing as healthcare. As Bozeman suggested, when representatives give warm blankets to feverish patients or complimentary milk shakes to patients who are not supposed to eat, and nurses take them away, patients are not going to give high marks to the nurses. — Alexandra Robbins

The future belongs to brands that do more than pay lip-service to real dialogue and recognise that their customers want them to believe in something. — James Murdoch

Even your most loyal customers always have a choice about where to take their business. — Marilyn Suttle

Make it easy for your customers to do talk to you. — Kevin Stirtz

If your goal is to provide a service at terms your customers can afford, you have to figure out how to offer your services at price points such that your aggregated costs are lower than your aggregated revenues. — Thulasiraj Ravilla

The secret to sucessful customer service starts with YES! — Jeffrey Gitomer

The business plan should address: "How will I get customers? How will I market the product or service? Who will I target?" The principles of a business plan are pretty much the same. But after page one to two, everything is unpredictable, because costs or competition will change and you don't know how things will be received by the market. You have to be able to continually adapt. Companies that fail to adapt will die. Others are brilliant at adapting. — Cameron Johnson

As we waited, I insisted that the reason government bureaus could seem so bureaucratic was that, by their nature, they have to be inclusive, and they can't inflict the basic market rationale of price differences upon their customers. If the privileged could pay more for quicker service, they would, but this would undermine the premises of citizenship. That first-class passengers get a shorter line through security claws at our idea of citizenship, which ought to include the notion that the rich and the poor suffer the indignities and delays of common civic cause equally. — Adam Gopnik

Your customers tune into W.I.I.F.M. ; are you broadcasting on this frequency ? — Colin Myles

In 1984, the Federal Trade Commission released a report that explained why taxis could charge customers exorbitant prices for dismal service. The simple reason, according to the 176-page study: lack of competition in the market. The culprit: local governments. — Marvin Ammori

Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that "touch" us in the right places at the right times. After all, that is what "romancing" the customer is all about - feeing your way to the customer's heart. — J. N. HALM

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. — Peter Drucker

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers. — Lisa Gansky

I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially. — Tony Hsieh

The bottom line is a by-product of taking care of your main product - your customers. — Ron Kaufman

Whether you sell hamburgers or computers, we're all in the customer service business. Our goal must be to exceed our customers' expectations every day. — Dave Thomas

When leaders reframe customers into guests, and results into experiences, profits escalate. — Eric Schiffer

Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships. — Ross Perot

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience. — Sam Walton

Your customers are responsible for your company's reason for existing. — Marilyn Suttle

This merger is a logical next step that creates substantial value for customers and stockholders of both AT&T and BellSouth. It will benefit customers through new services and expanded service capabilities. — Edward Whitacre Jr.

There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences. — Jim Bush

Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations. — Steve Maraboli

Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself. — Jim Rohn

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. — Jeff Bezos

I think for Amazon's customers, it offers a kind of addictive service - the ability to shop without leaving your house, the ability to read without going to a bookstore or a library. — Brad Stone

*Customer service* is seldom about the customer; it is usually about the seller's chances of making more money from that customer in future. — Mokokoma Mokhonoana

Because it is a monopoly, government brings inefficiency and stagnation to most things it runs; government agencies pursue the inflation of their budgets rather than the service of their customers; pressure groups form an unholy alliance with agencies to extract more money from taxpayers for their members. Yet despite all this, most clever people still call for government to run more things and assume that if it did so, it would somehow be more perfect, more selfless, next time. — Matt Ridley

The customer is the final inspector. — Steve Jobs

Your customers don't care about you. They don't care about your product or service. They care about themselves, their dreams, their goals. Now, they will care much more if you help them reach their goals, and to do that, you must understand their goals, as well as their needs and deepest desires. — Steve Jobs

Cater to your customers' lifestyles. It will create instant rapport and a lasting sense of I belong here. — Marilyn Suttle

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them. — Ron Kaufman

Companies can add value and simultaneously promote themselves if their product or service truly improves the lives of their customers. I mean really improve lives, not wishful thinking, rationalization. That's the acid test. — Guy Kawasaki

I've always loved independent music stores because the staff is usually there because of a genuine love and appreciation for music. They're more in-tune with the customers and I'm willing to pay the extra dollar or two for the service they provide. Some of my greatest music discoveries have come from picking up an album at an indy store and the cat behind the register saying "You like this man? Have you heard of so-and-so?" I prefer to shop where people understand me and the music- the music i like. — Brother Ali

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own. — Tony Hsieh

Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often. — Tony Hsieh

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service. — Bill Davidow

Customers want high-quality food, good service, and good store experience, and most retailers fail to deliver on those. — John Mackey

Always give more in service, than you receive in payment, and customers will beat a path to your door. — Denis Waitley

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When — Adam M. Grant

There are customers we serve, and customers we service.
-Captain Andreyasn — Howard Tayler

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. — Peter Drucker

Anything a customer can do for themselves is where service stops and relevance begins. — Jim Blasingame

Rescuing people from the results of their own foolishness is really what customers service is all about. Customers rarely obey the rules. They expect you to rescue them whenever they do something stupid. Will you be a "rescuer," known far and wide for customer service, or will you steadfastly insist that your customers follow the proper procedures? — Roy H. Williams

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers. — Ron Kaufman

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. — Kevin Stirtz

It's simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty. It converts into raving fans who will praise your team on Twitter, and Facebook, and talk about their experience over lunch with friends. There is no greater marketing for your product than happy, surprised, raving fans, and no reason you can't start now. — Sarah Hatter

The shareholders who own the businesses in this book have other, nonfinancial priorities in addition to their financial objectives. Not that they don't want to earn a good return on their investment, but it's not their only goal, or even necessarily their paramount goal. They're also interested in being great at what they do, creating a great place to work, providing great service to customers, having great relationships with their suppliers, making great contributions to the communities they live and work in, and finding great ways to lead their lives. They've learned, moreover, that to excel in all those things, they have to keep ownership and control inside the company and, in many cases, place significant limits on how much and how fast they grow. The wealth they've created, though substantial, has been a byproduct of success in these other areas. I call them small giants. — Bo Burlingham

For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place. — Daniel Boulud

The most successful businesses have leaders that see the correlation between customer service and sales ... not as separate departments, but as complimentary components for growth. — Steve Maraboli

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries. — Bob Hayes

Any successful hospitality operation - be it a hotel or restaurant, chain or independent, low-cost provider or luxury establishment - requires an effectively performing individual operation. You have to attract the right customers, have the service product, set the right price for your product, and provide the right level of service - all the while managing your employees the right way to achieve your goals. This requires a combination of knowledge from a variety of disciplines, and thus this section includes contributions from our faculty in human resources, management, marketing, operations, and strategy. — Michael C. Sturman

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them. — Ron Kaufman

Doing business is all about providing a good product or service to your customers. A good businessman is he who knows that what is successful today may not be so tomorrow. Technology changes so fast, and so do people's needs and wants. That's why it would do well for a businessman to know how to adapt to change. He must constantly reinvent the business, or it won't last. — Andrew Tan

Parent power is not a sign of democracy, it is a sign of barbarism. We are to regard education as a service industry, like a laundry, parents are the customers, teachers the washers, children the dirty linen. Oh dear, oh dear, oh dear. And what in the name of boiling hell do parents know about education? How many educated people are there in the world? I could name seventeen or eighteen. — Stephen Fry

Customers are human and humans can view situations in unexpected ways. — Marilyn Suttle

Our customers are not our competitors. We compete for them, not with them. — T Jay Taylor

You begin with the Problem, or the need you're addressing. Then you proceed to the Solution, your product or service that fulfills the need. The Market is the target customers to whom you will offer your solution. Finally, Business is all about the ways you're going to capture that market. — Chris Lipp

The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons. — Leonard L. Berry