Customer Service Loyalty Quotes & Sayings

Have always found it to be one of the more intriguing idiosyncrasies of the human condition that a problem that is handled quickly and effectively will almost always serve to generate more long-term customer loyalty than when the original service was delivered satisfactorily. — Richard Branson

Never leave your customers wondering. — Kevin Stirtz

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty. — Jim Bush

When you put yourself in the customer's shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty. — Steve Maraboli

When a customer is upset, remember that you're dealing with a person, not a problem. — Marilyn Suttle

It's simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty. It converts into raving fans who will praise your team on Twitter, and Facebook, and talk about their experience over lunch with friends. There is no greater marketing for your product than happy, surprised, raving fans, and no reason you can't start now. — Sarah Hatter

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. — Kevin Stirtz

Service heroes strive to exceed the customer's expectations. — Marilyn Suttle

Make it easy for your customers to do talk to you. — Kevin Stirtz

By treating patients like customers, as nurse Amy Bozeman pointed out in a Scrubs magazine article, hospitals succumb to the ingrained cultural notion that the customer is always right. "Now we are told as nurses that our patients are customers, and that we need to provide excellent service so they will maintain loyalty to our hospitals," Bozeman wrote. "The patient is NOT always right. They just don't have the knowledge and training." Some hospitals have hired "customer service representatives," but empowering these nonmedical employees to pander to patients' whims can backfire. Comfort is not always the same thing as healthcare. As Bozeman suggested, when representatives give warm blankets to feverish patients or complimentary milk shakes to patients who are not supposed to eat, and nurses take them away, patients are not going to give high marks to the nurses. — Alexandra Robbins

Capitalize on charm by continually captivating your customer. — Ryan Lilly