Quotes & Sayings About Customer Perception

To quote a recent customer email, I really appreciate your thoughtful and professional response. I don't get that a lot from customer service. Usually, it's scripted nonsense that makes it seem like I've done something wrong. You've single-handedly improved my perception tenfold. Someone there ought to give you a pay raise. — Matt Mickiewicz

Perception is all there is. If the customer think he's right, he's right. — Tom Peters

Downey Savings & Loan receives high ratings from its customers in California in areas related to personal service and for being customer focused. Downey customers are also twice as likely to visit a branch as their primary transaction method, which contributes to higher overall satisfaction levels. Multiple convenient locations and extended operating hours in supermarkets positively increase customer perceptions of convenience for Downey. — Jeffery Taylor

The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization. — Jan Carlzon

Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable. — Jeffrey Gitomer

Perception is assumed to be reality until clients encounter the reality of the brand, don't fake it — Bernard Kelvin Clive