Customer Needs Quotes & Sayings

Catch a customer with emotion and you will have a customer for a day; but, capture a customer with value and you will keep a customer for a lifetime. I truly believe in good, old-fashioned values when it comes to business. That is what timelessness is made of! At the end of the day, the question is, "Do you want to build a good hut for a day or do you want to build a good fortress for a lifetime?" Quality, value, understanding the needs of your clientele - that's how you build a legacy. Connect with people, because you can never underestimate just how many people out there are yearning for any form of good interpersonal connection that they can find and when you can provide that as a brand name, you can allow the person behind your business to shine through. That's how timelessness is created. It's not created by luring people into a myth; it's created by making connections, by remembering people's names, by being genuinely interested in everybody. — C. JoyBell C.

In order to sell a product or a service, a company must establish a relationship with the consumer. It must build trust and rapport. It must understand the customer's needs, and it must provide a product that delivers the promised benefits. — Jay Conrad Levinson

CEO Vanessa Place, conceptual artist, writer, and attorney, cites the company's motto as its mantra: We are what we sell, we sell what we are - -It's not the point, it's the platform. With her international team of dedicated professional poets and artists, each of whom brings a singular aesthetic perspective to the collective corporate venture, Place makes it the company's number one priority to fully serve the higher-culture customer. Your desires are our needs.

To contact us, visit CONTACT. — Vanessa Place

An industry begins with the customer and his or her needs, not with a patent, a raw material, or a selling skill — Theodore Levitt

People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so. — Michael O'Leary

The oil industry is a stunning example of how science, technology, and mass production can divert an entire group of companies from their main task ... No oil company gets as excited about the customers in its own backyard as about the oil in the Sahara Desert ... But the truth is, it seems to me, that the industry begins with the needs of the customer for its products. From that primal position its definition moves steadily back stream to areas of progressively lesser importance until it finally comes to rest at the search for oil. — Theodore Levitt

In response, BEA launched an innovative program to put the company's experts at the heart of its best customers' IT organizations. BEA created Global Service Executives (GSEs) who were responsible for all services across education, consulting, and support. A portion of their compensation was based on customers' ongoing success and full utilization of all purchased products. In addition, a client architect was placed on-site at strategic accounts, reporting to the customer's CIO. These roles were in position to see customers' needs from the inside and to help customers create strategy and road maps. Use proactive services to extend — Lilia Shirman

When we have a corporation, we must know what the customer wants, what the customers needs. Also, the politician must know what the people want, what the people need. — Joko Widodo

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours. — Jeffrey Gitomer

Do you connect to your customers by asking questions and genuinely listening to the answers? And if so, do you take the extra step to connect those customers to expertly personalized solutions? Do you take time to drastically adjust your message to meet each individual customer's needs? — Darren Hardy

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us. — Jeff Bezos

The business of selling is not just about matching viable solutions to the customers that require them. It's equally about managing the change process the customer will need to go through to implement the solution and achieve the value promised by the solution — Jeff Thull

Quality planning consists of developing the products and processes required to meet customer's needs — Joseph M. Juran

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services. — Sanjay Kumar

During the early stages of an industry, when the functionality and reliability of a product isn't yet adequate to meet customer's needs, a proprietary solution is almost always the right solution - because it allows you to knit all the pieces together in an optimized way. — Clayton Christensen

Usually all I care about is how elegant or over-the-top the pieces are, it's nice to really get to understand what the customer wants and needs as opposed to just focusing on the aesthetic. — Christian Cota

Design thinking can be described as a discipline that uses the designer's sensibility and methods to match people's needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity. — Thomas Lockwood

Sales and marketing need to be joined at the hip, and aligned around the customer. — Donal Daly

Intrapreneurs consider them-selves on a mission to help society, to give it what it needs and wants, to truly serve others and improve themselves. Like all producers, they believe in a deep accountability, refuse to assign blame, don't believe in failure, and give their heart and sould to truly serve the customer and benefit society. — Oliver DeMille

Each customer has unique deployment needs, and as a result, CIOs value the flexibility that our hybrid cloud offerings provide. — Amy Hood

Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it. — Jeffrey Gitomer

America experienced its first oil shock. Within days of the cutoff, oil prices rose from $2.90 to $11.65 a barrel; gasoline prices soared from 20 cents to $1.20 a gallon, an all-time high. Across America, fuel shortages forced factories to close early and airlines to cancel flights. Filling stations posted signs: 'Sorry, No Gas Today.' If a station did have gasoline, motorists lined up before sunrise to buy a few gallons; owners limited the amount sold to each customer. Motorists grew impatient. Fistfights broke out, and occasionally, gunfire. President Nixon called for America to end its dependence on foreign oil. 'Let us set as our national goal ... that by the end of this decade we will have developed the potential to meet our own energy needs without depending on any foreign energy source,' he said. We have still not met this goal. — Albert Marrin

When you're thinking about your next product or current product and wondering how to make it different so you don't have competition, understand the job the customer needs to get done. — Clayton Christensen

Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer. — W. Edwards Deming

We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs. — Eckhard Pfeiffer

The Apple Marketing Philosophy" that stressed three points. The first was empathy, an intimate connection with the feelings of the customer: "We will truly understand their needs better than any other company." The second was focus: "In order to do a good job of those things that we decide to do, we must eliminate all of the unimportant opportunities." The third and equally important principle, awkwardly named, was impute. It emphasized that people form an opinion about a company or product based on the signals that it conveys. "People DO judge a book by its cover," he wrote. "We may have the best product, the highest quality, the most useful software etc.; if we present them in a slipshod manner, they will be perceived as slipshod; if we present them in a creative, professional manner, we will impute the desired qualities. — Walter Isaacson

Most managers make the innocent mistake of starting at the opposite end. They try to address individual performance and cultural issues through group announcements: generic statements about the need to own your work, care more about the customer, be a better communicator, etc. Managers hope that these messages will reach their intended audience, that they will move people to take action and change unproductive behaviors. But they mostly don't. It's not because people don't care or don't want to grow. It's because that's not how growth happens, especially the personal kind. Those group announcements, at best, point to something that needs to change. But they do nothing to show people how to make the changes themselves. Great — Jonathan Raymond

As with all catalysts, the manager's function is to speed up the reaction between two substances, thus creating the desired end product. Specifically, the manager creates performance in each employee by speeding up the reaction between the employee's talent and the company's goals, and between the employee's talent and the customer's needs. — Marcus Buckingham

Authentic marketing is not the art of selling what you make but knowing what to make. It is the art of identifying and understanding customer needs and creating solutions that deliver satisfaction to the customers, profits to the producers and benefits for the stakeholders. — Philip Kotler

Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers."

It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders. — Ari Gold

We stop at nothing, in offering a quality selection of your pet's everyday needs. Our Fast and Free India wide shipping service extends to +6500 pincodes covering small towns and metros across the country. We bundle up Easy Payment options on most popular pet brands in India with an selection of 3000+ products from all popular brands in dog, cat and fish supplies available in the Indian Pet Care Industry and then some. Our customer service team is a zealous lot to ensure an acme online shopping experience for the pet parents who shop with us. — Karan Gupta

A business strategy roadmap is also composed of three elements: insights on technological possibilities, customer needs, and competitive intent. In other words, what could we build, how would people react to it, and does it give us an edge over the competition? — Michael Mace

At a macro level, it's balancing the needs of consumers, advertisers and content owners. And if you talk to any one of those three customer sets in isolation, often times you won't delight the other two. So the hurdle we faced with Hulu Plus was, how can we thread this needle in a way that delights all three customer sets? — Jason Kilar

I told myself that I would not come back to women's fashion until I felt I had something new to say. I feel that fashion has become too serious and that the actual customer's needs have not really been addressed. Fashion needs to make one happy. It is a luxury and should enhance one's quality of life. — Tom Ford

After all, your company doesn't define customer experience. Customers do. Customer experience is based on how your customers perceive your organization and how well you meet their needs when they interact with, hear about, and do business with your company. — Michael Hinshaw

Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services. — Bill Gates

You tell me why the government needs this information on every Verizon customer but they don't need to know who's coming across our border? They don't need to know where the 15,000 foreign nationals are that skipped out on their visa, just didn't show up to school but they're here in the United States. You tell me why they need my grandmother's phone records but they don't need to know where the Saudi nationals are. Why they don't need - why they need to know who's calling who inside the United States of America. They need to know who's calling who, how long the phone conversations were lasting, the GPS locators for all of the cellphones, when those phones, when that phone call was made. Why do they need all of that for domestic terror but they can't seem to get it right with the Boston bombers? They don't know where that guy was. You tell me why they need all of this information. Why do you need to go for the AP? You don't need to go for the AP and target the reporters. — Glenn Beck

Customer needs may vary, but their bias for quality never does. — J. Willard Marriott

Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer ... We need to take the customer's skin temperature daily. — Konosuke Matsushita

True marketing starts ... with the customer, his demographics, his realities, his needs, his values. It does not ask, "What do we want to sell?" It asks, "What does the customer want to buy?" — Peter Drucker

Earning the Right is a commitment to be the sales professional that your customer really needs — Chris Murray

Serving others also requires a talent for observation," Hawke murmurs in my ear. "She'll approach the table to her right next, ask the woman in the red shirt if she'd like her bill." My mom does exactly that, her lips moving as she gathers the dirty dishes. The customer nods and pulls her wallet out of her no-name vinyl purse. "How did you know she'd do that?" I ask. "I look for threats. You look for fashions." He splays his fingers over me, his grip thrillingly secure. "Your mom looks for needs her customers might have." "Everyone sees what they want to see," I conclude. "The average person sees very little." Hawke pushes me toward the counter. "Very few of us pay attention. — Cynthia Sax

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it. — Edna St. Vincent Millay

Teaching is the rare profession where the customer isn't always right and needs to be told so appropriately. — John Maeda

The overall organizational health needs to be measured via employee engagement, culture readiness, business agility, and customer-centricity, etc. — Pearl Zhu

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply? — Ken Blanchard

Unknown customer, unstated need - that is bleeding edge of innovation! — Subroto Bagchi

For example, for most of our loyal repeat customers, we do surprise upgrades to overnight shipping, even though we only promise them standard ground shipping when they choose the free shipping option. In conjunction with that, we run our warehouse 24/7, which actually isn't the most efficient way to run a warehouse. The most efficient way to run a warehouse is to let the orders pile up, so that when a warehouse worker needs to walk around the warehouse to pick the orders, the picking density is higher, so the picker has less of a distance to walk. But we're not trying to maximize for picking efficiency. We're trying to maximize the customer experience, which in the e-commerce business is defined in part by getting orders out to our customers as quickly as possible. The combination of a 24/7 warehouse, surprise upgrades to overnight shipping, and having our warehouse located just fifteen — Tony Hsieh

Selling concerns itself with the tricks and techniques of getting people to exchange their cash for your product. It is not concerned with the values that the exchange is all about. And it does not, as marketing invariable does, view the entire business process as consisting of a tightly integrated effort to discover, create, arouse and satisfy customer needs. — Theodore Levitt

Successful entrepreneurship begins and ends with customer wants and needs, not what you want and need. — Joseph C. Kunz Jr.

Customer needs have an unsettling way of not staying satisfied for very long. — Karl Albrecht