Quotes & Sayings About Customer Loyalty

Have always found it to be one of the more intriguing idiosyncrasies of the human condition that a problem that is handled quickly and effectively will almost always serve to generate more long-term customer loyalty than when the original service was delivered satisfactorily. — Richard Branson

The next battle being fought by e-commerce companies will be for customer loyalty. — Priyanka Gill

Never leave your customers wondering. — Kevin Stirtz

Feelings have more to do with the story you tell yourself than the facts. — Marilyn Suttle

Revolve your world around the customer and more customers will revolve around you. — Heather Williams

Companies and their brands need to reach out and speak directly to consumers, to honor their values, and to form meaningful relationships with them. They must become architects of community, consistently demonstrating the values that their customer community expects in exchange for their loyalty and purchases. — Simon Mainwaring

Choose actions that show the customer that they matter. — Marilyn Suttle

When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life. — Albert Houtum-Schindler

Every interaction is a chance to strengthen the customer relationship. — Marilyn Suttle

Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy. — Gary Hamel

Branding is about building trust and loyalty and extending your customer relationships far beyond a single transaction. — Phil Cooke

Capitalize on charm by continually captivating your customer. — Ryan Lilly

By treating patients like customers, as nurse Amy Bozeman pointed out in a Scrubs magazine article, hospitals succumb to the ingrained cultural notion that the customer is always right. "Now we are told as nurses that our patients are customers, and that we need to provide excellent service so they will maintain loyalty to our hospitals," Bozeman wrote. "The patient is NOT always right. They just don't have the knowledge and training." Some hospitals have hired "customer service representatives," but empowering these nonmedical employees to pander to patients' whims can backfire. Comfort is not always the same thing as healthcare. As Bozeman suggested, when representatives give warm blankets to feverish patients or complimentary milk shakes to patients who are not supposed to eat, and nurses take them away, patients are not going to give high marks to the nurses. — Alexandra Robbins

Make it easy for your customers to do talk to you. — Kevin Stirtz

Service heroes strive to exceed the customer's expectations. — Marilyn Suttle

The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy. — Kevin Stirtz

Branding is not merely about differentiating products; it is about striking emotional chords with consumers. It is about cultivating identity, attachment, and trust to inspire customer loyalty. Chinese brands score low on attributes such as 'sophisticated,' 'desirable,' 'innovative,' 'friendly,' and 'trustworthy.' — Nirmalya Kumar

Customers want to make informed decisions based on useful information, valuable engagements and brand affinity. — Dane Brookes

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. — Kevin Stirtz

It's simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty. It converts into raving fans who will praise your team on Twitter, and Facebook, and talk about their experience over lunch with friends. There is no greater marketing for your product than happy, surprised, raving fans, and no reason you can't start now. — Sarah Hatter

When a customer is upset, remember that you're dealing with a person, not a problem. — Marilyn Suttle

In fact, I believe the first companies that make an effort to develop an authentic, transparent, and meaningful social contract with their fans and customers will turn out to be the ones that are the most successful in the future. While brands that refuse to make the effort will lose stature and customer loyalty. — Simon Mainwaring

When you put yourself in the customer's shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty. — Steve Maraboli

A social contract is the way out of this dilemma for corporations that want to lead in the 21st century by showing consumers how seriously they take customer loyalty and goodwill. — Simon Mainwaring

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty. — Jim Bush