Chick Fil A Truett Cathy Quotes & Sayings

I motivate what I see in young people because we employ about forty thousand young people in our various Chick-fil-A units. Some of them come to work because they need to work; others just work because they just like to work. There's nothing wrong with that. — S. Truett Cathy

Several years ago we added "my pleasure" to the manners chart after we read the book How Did You Do It, Truett? by S. Truett Cathy, founder of Chick-fil-A. In it, Mr. Cathy tells how he studied the methods of five-star hotels and found that workers are required to say "My pleasure" instead of "You're welcome" when being thanked for something. In essence, one is saying, "Thank you for giving me the pleasure of serving you," and not, "Yes, it was such a sacrifice on my part. You're welcome." He found a direct link between business success and employees learning to treat costumers with the utmost courtesy and respect, and that was one of the principles he adopted for all Chick-fil-A workers. — Jill Duggar

It's a silent witness to the Lord when people go into shopping malls, and everyone is bustling, and you see that Chick-fil-A is closed. — S. Truett Cathy

You don't have to be a Christian to work at Chick-fil-A, but we ask you to base your business on biblical principles because they work. — S. Truett Cathy

Chick-fil-A is what it is today because of its people, purpose and product. — S. Truett Cathy