Best Customer Service Quotes & Sayings

I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live! — Jayma Mays

In order to sell a product or a service, a company must establish a relationship with the consumer. It must build trust and rapport. It must understand the customer's needs, and it must provide a product that delivers the promised benefits. — Jay Conrad Levinson

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex. — Marcus Buckingham

How could anyone be so stupid as to trust a trader? The best thing I could do was pretend to others at Salomon that I had meant to screw the customer. People would respect that. That was called jamming. I had just jammed bonds, albeit unknowingly, for the first time. I had lost my innocence. — Michael Lewis

The best time to do great customer service is when a customer is upset. — Seth

If you take the approach of "earning" your customers' business every day and treating them well, they're less likely to try someone else. — Marilyn Suttle

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude. — Simon Mainwaring

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say. — Karen Elson

Have always found it to be one of the more intriguing idiosyncrasies of the human condition that a problem that is handled quickly and effectively will almost always serve to generate more long-term customer loyalty than when the original service was delivered satisfactorily. — Richard Branson

One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today's customers, the one that has serious consequences for businesses is this - today's customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today's consumer expects to be part of the conversation about the product and/or service on offer. Today's customer does not want to be fed with advertisements. Collaboration is what excites today's customer. — J. N. HALM

2) Asking For The Order Doesn't Motivate People To Buy. What motivates people to buy is when they get that you "get" them - that you understand their world, and have shown how your product/service will impact their company in ways important to them. In most cases, the salesperson that wins the deal isn't the one with the best product or lowest price, but the one who best articulates the customer's point of view. — Peter Bowerman

In response, BEA launched an innovative program to put the company's experts at the heart of its best customers' IT organizations. BEA created Global Service Executives (GSEs) who were responsible for all services across education, consulting, and support. A portion of their compensation was based on customers' ongoing success and full utilization of all purchased products. In addition, a client architect was placed on-site at strategic accounts, reporting to the customer's CIO. These roles were in position to see customers' needs from the inside and to help customers create strategy and road maps. Use proactive services to extend — Lilia Shirman

Maximizing the ability to handle variety is central to improving service and reducing costs. The systems approach employs the ingenuity of workers in managing and improving the system. It is intelligent use of intelligent people; it is adaptability designed in, enabling the organization to respond effectively to customer demands. Workers — John Seddon

The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me. — Ricky Gervais

Customer Romance does not just happen; neither is it dependent on just providing product or service for customers, nor is it a puzzling set of practices. Rather, it occurs as a result of a deliberate, thoughtful plan of action. Companies that are known to provide the best customer experiences have philosophies that guide them to take actions their competitors do not even dream of. — J. N. HALM

Never leave your customers wondering. — Kevin Stirtz

Being a 'monopoly' is not illegal, nor is trying to best one's competitors through lower prices, better customer service, greater efficiency, or more rapid innovation. — Marvin Ammori

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself. — Tony Hsieh

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change. — Marilyn Suttle

My parents were immigrants who started a nursery as a way to get us kids through school. I learned around the dinner table about customer service and cash flow and paying bills. — Jack Dangermond

Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables people to talk back. — James Murdoch

I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature. — Edward Bellamy

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business. — John Caudwell

If you're a company, my advice is to remember that you can't have it both ways. You can't treat your customers like family one moment and then treat them impersonally - or, even worse, as a nuisance or a competitor - a moment later when this becomes more convenient or profitable. — Dan Ariely

When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better. — Gary L. Tooker

Whoever said running in the morning gives you energy never had a day job that involves customer service. — Caroline Kepnes

Other flash-sales companies have tried to copy Vente-Privee's business model, but the company's success continues thanks to its abiding passion for customer service, as seen in its perennial awards for providing the best customer service of any French-based online company and its determination to provide choices. — Bill Price

In our experience, brands are aware of at least 90% of issues that the company could face. These issues could come from operational challenges, customer service complaints, product disputes, and so on. — Chuck Hemann

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When — Adam M. Grant

I want to make beautiful clothes for women and men who appreciate detail and quality. The product must be the best but this is almost secondary to the service the customer will receive. — Tom Ford

The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons. — Leonard L. Berry

Apple Stores Offer the Best Buying Experience and Customer Service On The Planet — Tim Cook

That customer service representative is crazy, if he think I am going to pay that bill. — Jon Jones

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service. — Herb Kelleher

The man behind the counter seemed to have stopped listening to him. He slid a room key across the fake-wood-grain counter and returned to his scribbled lorem ipsums. Neethan could have gone on for hours with this guy, chatting him up about music made by mentally handicapped people and the myriad challenges of international aid organizations, but this was a person programmed to hand out room keys and swipe credit cards and engage in only the amount of conversation needed to keep such transactions rolling along smoothly. If that meant asking about a guest's gigantic celestial head, then that's just what good customer service was all about. — Ryan Boudinot

Our faith institutions have the best product that God can offer; but we have the worst customer service imaginable. — Johnnie Dent Jr.

Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow. — Paul Clitheroe

Superior execution is vital to sustaining the success initiated by an innovative service concept. An innovator's service quality is usually more difficult to imitate than its service concept. This is because quality service comes from inspired leadership throughout an organization, a customer-minded corporate culture, excellent service-system design, the effective use of information and technology, and other factors that develop slowly in a company, if at all. — Leonard L. Berry

The best feature of a product should really be the customer service. — Jason Fried

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works. — Jeff Bezos

The goal as a company is to have customer service that is not just the best, but legendary. — Sam Walton

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service. — Tony Hsieh

It's okay, Mara," said Dr. Cross, leaning in close. "Corporations want a society where people have access to the best services. That's how we provide customer service and remain profitable so we can continue to expand and develop. You won't need your braces anymore. — Nick Cole

*Customer service* is seldom about the customer; it is usually about the seller's chances of making more money from that customer in future. — Mokokoma Mokhonoana

Screw the competition - focus on good customer service. — Richard Branson

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service. — Bill Davidow

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? — Jeffrey Gitomer

While paying attention to positive and negative feedback is very important, it is not enough. What also matters is acknowledging and responding to this feedback. This is how you nurture your relationship with your audience. — Cendrine Marrouat

Are we going to say sorry for our lack of customer service? Absolutely not. — Michael O'Leary

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty. — Jim Bush

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while. — Napoleon Hill

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own. — Tony Hsieh

It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store. — Sophia Amoruso

you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don't dare do this, you have to ask yourself why they were hired in the first place if you don't trust their judgement. And if you don't show them that level of confidence, you shouldn't expect much commitment from them in return. — Lars Kolind

The customer is the final inspector. — Steve Jobs

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return. — Roger Staubach

I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will - all the time ignoring and violating the natural principles and processes on which a high-trust culture is based. — Stephen R. Covey

What gets measured, gets done. And what gets recognized gets done again, and even better. — Robert Crawford

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service. — Susan Ward

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live. — Arthur Blank

We're in the Customer Service business - we just happen to provide airline transportation. — Colleen Barrett

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. — Jeff Bezos

Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It's great "customer service," except that you can never get out of the store. — Mark Steyn

And the customer has a voice; provide a bad product or lousy service at your peril. — Eric Schmidt

If Franz Kafka were alive today he'd be writing about customer service. — Jonathan Alter

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first. — Brian Tracy

When the customer makes contact, he does not want a quote. He wants a commitment. — Ron Kaufman

In the early 1990s, Target adopted some of Walt Disney's staff training and customer service initiatives. It has since developed a variety of methods - from hiring to coaching to grading performance - to ensure "team members" embody the motto "fast, fun and friendly." (See Chapter 5.) — Laura Rowley

When you put yourself in the customer's shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty. — Steve Maraboli

Cater to your customers' lifestyles. It will create instant rapport and a lasting sense of I belong here. — Marilyn Suttle