Quotes & Sayings About Bad Customer Service

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex. — Marcus Buckingham

And the customer has a voice; provide a bad product or lousy service at your peril. — Eric Schmidt

News of bad customer service reaches more than twice as many ears as praise for a good service experience. — Timi Nadela

The problem with at-home IQ tests is that too many people wouldn't understand the results. Calling customer service is a bad sign. — Iimani David

What is good customer service about then?

One word: caring.

Bad customer service happens when the employee doesn't care.

You could chalk it up to low wages or getting paid regardless of results. But that's not it either.

Hiring managers need to do two things and two things only:

1. Hire employees that ALREADY care and are ALREADY motivated.

2. Repeat step 1.

When this is done, everything changes.

People are happy on both sides of the table.

Costs for management and training plummet — Richie Norton

Cable companies aren't bad because they're parts of unwieldy media conglomerates. They're bad because they're monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service. — Virginia Postrel