Airline Accident Quotes & Sayings

In 2009 Southwest Airlines was the largest airline in the world based on the number of passengers that fly the airline each year,30 and in 2011 it was not only America's leading low-cost carrier but was also rated America's favorite airline by Consumer Reports.31 Joe Harris, a labor lawyer for Southwest, explains that the company's harmonious employee relations are no accident. "At Southwest, our employees come first; our customers come second; and our stockholders come third," he said. "The rationale is pretty simple. If we treat our employees right, they're going to treat our customers right. If our customers are treated right, they will come back and our stockholders will benefit."32 — Douglas Van Praet