Rands Quotes

When The Vent Begins, You Might Confuse [it] For A Conversation. It's Not. It's A Vent. It's A Mental Release Valve And Your Job Is To Listen For As Long As It Takes. Don't Problem Solve. Don't Redirect. Don't Comfort. Yet. Your Employee Is Doing Mental House Cleaning And Interrupting This Cleaning Is Missing The Point. They Don't Want A Solution, They Want To Be Heard.

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