John Seddon Quotes
Command-and-control Management Has Created Service Organizations That Are Full Of Waste, Offer Poor Service, Depress The Morale Of Those Who Work In Them And Are Beset With Management Factories That Not Only Do Not Contribute To Improving The Work, But Actually Make It Worse. The Management Principles That Have Guided The Development Of These Organizations Are Logical - But It's The Wrong Logic. The
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