Marilyn Suttle Quotes & Sayings

If you take the approach of "earning" your customers' business every day and treating them well, they're less likely to try someone else. — Marilyn Suttle

For every dilemma, find at least three or four possible solutions. The creative process leads to better results. — Marilyn Suttle

Look for the positive qualities in your client's negative behavior. — Marilyn Suttle

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work. — Marilyn Suttle

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change. — Marilyn Suttle

Feelings have more to do with the story you tell yourself than the facts. — Marilyn Suttle

When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. — Marilyn Suttle

Moods can be contagious. Don't catch or spread a bad mood. — Marilyn Suttle

How you think about your customers influences how you respond to them. — Marilyn Suttle

Even your most loyal customers always have a choice about where to take their business. — Marilyn Suttle

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time. — Marilyn Suttle

Choose actions that show the customer that they matter. — Marilyn Suttle

Every interaction is a chance to strengthen the customer relationship. — Marilyn Suttle

Truth builds trust. — Marilyn Suttle

Notice the difference between being in control and needing control. — Marilyn Suttle

Get in touch with your passion and put it to work at work. — Marilyn Suttle

After each customer interaction, notice if you gave them a "happy to see you" kind of experience. — Marilyn Suttle

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away. — Marilyn Suttle

Service heroes strive to exceed the customer's expectations. — Marilyn Suttle

Compassion is the shortcut to connection. — Marilyn Suttle

Your customers are responsible for your company's reason for existing. — Marilyn Suttle

When a customer is upset, remember that you're dealing with a person, not a problem. — Marilyn Suttle

Customers are human and humans can view situations in unexpected ways. — Marilyn Suttle

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside. — Marilyn Suttle

Cater to your customers' lifestyles. It will create instant rapport and a lasting sense of I belong here. — Marilyn Suttle